1. Overview & Core Principles
At BookMyCabin, we maintain financial transparency, prompt settlements, and fair dispute resolution for both students and space operators. This policy sets forth clear guidelines regarding desk cancellations, security deposit returns, and service fee adjustments.
2. Student Desk Booking Cancellations
Cancellations After Check-in / Mid-Term Departures
- Monthly and long-term plans are committed tenures. Mid-term voluntary departures do not qualify for prorated refunds of the active month's seat fee unless approved under exceptional medical or emergency circumstances by branch management.
- Hourly Stays and Single-Day Walk-in Passes are non-refundable once the reserved time slot has commenced.
3. Security Deposit 100% Refund
Security deposits are collected solely to secure branch property, locker keys, and orderly vacancy notices:
- 100% Refundable: All security deposits are fully refundable to the student upon vacating.
- Advance Notice Period: The student must submit advance written or digital notice (7 to 15 days, as stipulated in branch rules) prior to their scheduled departure.
- Itemized Deductions Only: Deductions from security deposits may only occur for documented damages to property, unreturned locker keys, or unpaid electricity/shift dues. All deductions must be accompanied by an itemized digital statement.
- Settlement Timeline: Verified deposits are credited directly to the student's UPI ID, cash or bank account within 3 to 5 business days following room checkout inspection as per Branch policy.
4. Facility Default & Amenity Failure Guarantee
We hold our partner spaces to high reliability standards. If a reading room experiences persistent failure of advertised core amenities (such as prolonged air conditioning breakdown during peak summer without portable backup, power outage exceeding backup capacity, or denial of the reserved cabin):
- The student may file an amenity dispute via teams@bookmycabin.com or the member portal within 24 hours.
- BookMyCabin support will mediate with branch management to immediately reassign an equivalent cabin or issue a prorated refund for the affected days.
5. Space Owner Platform Subscriptions ("Manage your Space")
- SaaS Subscription Cycles: Platform subscriptions (Base Seat Management, WhatsApp Outbox, AI & TES Modules) are billed in advance on monthly, quarterly, half-yearly, or annual terms.
- Subscription Cancellations: Space owners may cancel renewal subscriptions at any time via the console. The cancellation becomes effective at the end of the current paid billing cycle. Active features remain accessible until the cycle expires.
6. Refund Processing Timeline & Mode
- Approved refunds are processed back to the original method of payment or as per requested mode (UPI, Credit/Debit Card, or Net Banking).
- Banking system settlement typically takes 5 to 7 business days depending on your issuing bank.
- Each refund transaction includes a confirmed digital banking UTR for reference.
7. Contact & Dispute Escalation
For refund status inquiries or dispute assistance, contact our dedicated support desk:
Email: teams@bookmycabin.com
Phone: +91 9496978328
Operating Hours: 9:00 AM – 6:00 PM IST (Monday to Saturday)